Previous incidents

November 2025
Nov 27, 2025
2 incidents

Metric service downtime

Downtime

Resolved Nov 27 at 12:58pm UTC

All services have now been fully restored.

1 previous update

DSR downtime

Degraded

Resolved Nov 27 at 07:26am UTC

All services have now been fully restored.

1 previous update
Nov 18, 2025
5 incidents

Gateway downtime

Downtime

Resolved Nov 18 at 12:28pm UTC

All services have now been fully restored.

1 previous update

Gateway downtime

Downtime

Resolved Nov 18 at 10:54am UTC

All services have now been fully restored.

1 previous update

Gateway downtime

Downtime

Resolved Nov 18 at 10:25am UTC

All services have now been fully restored.

2 previous updates

DSR Service Restarts

Downtime

Resolved Nov 18 at 08:12am UTC

All services have now been fully restored.

1 previous update

CDP Data Processor Restart

Downtime

Resolved Nov 18 at 07:05am UTC

All services have now been fully restored.

1 previous update
Nov 17, 2025
1 incident

Experience temporal downtime

Downtime

Resolved Nov 17 at 07:21pm UTC

All services have now been fully restored.

1 previous update
Nov 13, 2025
1 incident

Gateway downtime

Downtime

Resolved Nov 13 at 07:37am UTC

All services have now been fully restored.

1 previous update
Nov 11, 2025
2 incidents

Gateway downtime

Downtime

Resolved Nov 11 at 03:28pm UTC

All services have now been fully restored.

1 previous update

CDP database timeout

Downtime

Resolved Nov 11 at 12:21pm UTC

All services have now been fully restored.

1 previous update
Nov 10, 2025
1 incident

CDP database timeout

Downtime

Resolved Nov 10 at 12:07pm UTC

All services have now been fully restored.

1 previous update
Nov 07, 2025
1 incident

Customer Data Platform periodic downtime

Downtime

Resolved Nov 11 at 06:15am UTC

All services have now been fully restored.

1 previous update
Nov 04, 2025
3 incidents

Experiences out of memory

Downtime

Resolved Nov 04 at 03:10pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 04 at 08:05am UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 04 at 03:58am UTC

All services have now been fully restored.

1 previous update
Nov 03, 2025
4 incidents

CDP Checkpoints Duration

Downtime

Resolved Nov 03 at 09:49pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 03 at 09:29am UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 03 at 07:25am UTC

All services have now been fully restored.

1 previous update

DSR Service Restarts

Downtime

Resolved Nov 03 at 07:03am UTC

All services have now been fully restored.

1 previous update
Nov 02, 2025
5 incidents

CDP Checkpoints Duration

Downtime

Resolved Nov 02 at 09:09pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 02 at 02:59pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 02 at 10:53am UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 02 at 04:44am UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 02 at 12:38am UTC

All services have now been fully restored.

1 previous update
Nov 01, 2025
2 incidents

CDP Checkpoints Duration

Downtime

Resolved Nov 01 at 06:29pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 01 at 06:10am UTC

All services have now been fully restored.

1 previous update
October 2025
Oct 31, 2025
3 incidents

CDP Checkpoints Duration

Downtime

Resolved Oct 31 at 11:59pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Oct 31 at 05:52pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Oct 31 at 05:29am UTC

All services have now been fully restored.

1 previous update
Oct 30, 2025
4 incidents

CDP Checkpoints Duration

Downtime

Resolved Oct 30 at 11:19pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Resolved Oct 30 at 10:56am UTC

Intempt experienced an issue in the CDP Data Processor that led to a partial effect on the Journeys Processing time.

DSR Service Restarts

Resolved Oct 30 at 07:07am UTC

Intempt experienced an issue in the data subject requests service infrastructure that led to a partial effect on data deletion requests.

CDP Checkpoints Duration

Resolved Oct 30 at 06:56am UTC

Intempt experienced an issue in the CDP Data Processor that led to a partial effect on the Journeys Processing time.
Oct 02, 2025
1 incident

System & Data Services Downtime

Resolved Oct 02 at 10:00am UTC

Dear team,

Now we have an incident and an unplanned downtime due to an AWS node restart, which caused bad Loki resource management and a CDP Data Processor issue.

Incident Details:

Date: 10.02.2025

Status: Resolved

Time: 0:50 AM–3:40 PM GMT+2

Duration: Approximately 170 minutes

Cause: Node went down because of Loki resources overuse and CDP was failing on NPE issue.

Impact on Services:
During the node failures, most of the services restarted. The NPE affected only CDP Data Processor.
...
September 2025
No incidents reported