Dear team,

Now we have an incident and an unplanned downtime due to an AWS node restart, which caused bad Loki resource management and a CDP Data Processor issue.

Incident Details:

Date: 10.02.2025

Status: Resolved

Time: 0:50 AM–3:40 PM GMT+2

Duration: Approximately 170 minutes

Cause: Node went down because of Loki resources overuse and CDP was failing on NPE issue.

Impact on Services:
During the node failures, most of the services restarted. The NPE affected only CDP Data Processor.

SLA Status:
As part of our 99.9% weekly SLA, we allow up to 10 minutes and 5 seconds of downtime per week.

Downtime This Week: >5 hours

SLA Compliance: We exceeded the SLA allowance this week.

We sincerely apologize for the disruption this caused. Thank you for your patience and understanding.

Warm regards,
The Intempt Engineering Team