Maintenance

We will be deploying a new Research Transformer for Journeys and extending our backend message schemas to support additional fields. To apply these upgrades, all data-flow services must be redeployed. No data will be lost. Incoming items will be queued and delivered once the upgrade completes.

The Journeys and Destinations services are being redeployed to apply updates and improvements. Temporary interruptions in functionality may occur during this process. We appreciate your understanding.

The Destinations service is being redeployed to apply updates and improvements. Temporary interruptions in functionality may occur during this process. We appreciate your understanding.

The Journeys service is being redeployed to apply updates and improvements. Temporary interruptions in functionality may occur during this process. We appreciate your understanding.

As part of scheduled updates, all services involved in the data processing flow will undergo upgrades. During this period, data collection, processing, and reporting may be temporarily affected. We are working to ensure minimal disruption and will restore full functionality as quickly as possible.

We are currently deploying the Brand attribute project. This may cause downtime in some of our services.

Analytics update in progress. Recent changes to the analytics payload or UI may temporarily affect reporting accuracy while older data formats are being updated.

The customer data platform will be updated with bug fixes.

Delivering new experiences. Due to structural changes, some services may take a little time to start and function properly.

🚧 Maintenance Notice: We're currently performing a Snippet deployment. Some features may be temporarily unavailable. Thank you for your patience.

Releasing Accounts deletion

We are updating our Customer Data Platform.

We are currently maintaining our CDP.

We are updating our Customer Data Platform.

We’re excited to introduce a powerful set of enhancements to our Journey system:

Adding journey schedulable actions, with the ability to send email, sms, and push in specific time windows.

We will be fixing a regression on data flow. To apply these upgrades, core data-flow service must be redeployed. No data will be lost. Incoming items will be queued and delivered once the upgrade completes.

We will be deploying a new Error Handling flow for journeys. To apply these upgrades, all data-flow services must be redeployed. No data will be lost. Incoming items will be queued and delivered once the upgrade completes.

We’re excited to introduce a powerful set of enhancements to our Journey system:

Improved Journey Initialization Agent (Backend): Optimized for better performance and reliability in managing user journey processes.

Redesigned Journey Canvas: A fresh, intuitive interface that makes visualizing and editing user journeys more seamless than ever.

Expanded Journey Events: We've upgraded existing event tracking and added two key features — Clicked Email and Opened Email — enabling precise monito...

We will be performing a scheduled maintenance to:
Redeploy the Flink streaming application, and
Reprocess all historical data from the source in order to populate updated state definitions (e.g., structural or schema changes in keyed state, value state, etc.).

This step is required to introduce a new state schema and guarantee correctness and consistency of downstream processing.

We are pushing new features for our Customer Data Platform now

We’re introducing powerful new features designed to give even deeper insight into how your messages impact your users.

We are pushing new features for our Customer Data Platform now

We are pushing new features for our Customer Data Platform now

We’re rolling out the new Journey Task engine and updated Slack transformers.
Both components run on our Flink cluster, so we must drain traffic, redeploy the jobs with the new code and state schema, then restore from checkpoints.

We’re redeploying our Flink stream-processing cluster to enable the new Journey A/B Testing feature. All event traffic will be drained, the jobs redeployed with the new schema, and the state restored from checkpoints.

We're excited to introduce a new feature to make your customer journeys even smarter:
📈 SMS Click Tracking in Journeys
You can now track clicks on links sent via SMS within your automated journeys. This enhancement allows you to:
Monitor user engagement more precisely;
Measure the performance of your SMS messages;
Optimize your workflows based on actual click data.

We are currently working on stabilizing Customer Data Platform

We're currently working on user platform experience improvement

We are pushing new features for our Customer Data Platform now

We are updating our Customer Data Platform.