Previous incidents
Customer Data Platform update
Resolved Dec 24, 2025 at 11:44am UTC
All services have now been fully restored.
1 previous update
Post Mortem: Kafka resources overuse
Resolved Dec 15, 2025 at 12:55pm UTC
All services have now been fully restored.
1 previous update
Customer Data Platform downtime
Resolved Dec 12, 2025 at 2:19pm UTC
All services have now been fully restored.
1 previous update
Pricing page calculation issues
Resolved Dec 9, 2025 at 4:46pm UTC
All services have now been fully restored.
1 previous update
Data Services Backpressure
Resolved Dec 4, 2025 at 6:43pm UTC
All services have now been fully restored.
1 previous update
Data Services Downtime
Resolved Dec 3, 2025 at 12:37pm UTC
All services have now been fully restored.
3 previous updates
Data Services Downtime
Resolved Dec 2, 2025 at 5:05pm UTC
All services have now been fully restored.
4 previous updates
Metric service downtime
Resolved Nov 27, 2025 at 12:58pm UTC
All services have now been fully restored.
1 previous update
DSR downtime
Resolved Nov 27, 2025 at 7:26am UTC
All services have now been fully restored.
1 previous update
Gateway downtime
Resolved Nov 18, 2025 at 12:28pm UTC
All services have now been fully restored.
1 previous update
Gateway downtime
Resolved Nov 18, 2025 at 10:54am UTC
All services have now been fully restored.
1 previous update
Gateway downtime
Resolved Nov 18, 2025 at 10:25am UTC
All services have now been fully restored.
2 previous updates
DSR Service Restarts
Resolved Nov 18, 2025 at 8:12am UTC
All services have now been fully restored.
1 previous update
CDP Data Processor Restart
Resolved Nov 18, 2025 at 7:05am UTC
All services have now been fully restored.
1 previous update
Experience temporal downtime
Resolved Nov 17, 2025 at 7:21pm UTC
All services have now been fully restored.
1 previous update
Gateway downtime
Resolved Nov 13, 2025 at 7:37am UTC
All services have now been fully restored.
1 previous update
Gateway downtime
Resolved Nov 11, 2025 at 3:28pm UTC
All services have now been fully restored.
1 previous update
CDP database timeout
Resolved Nov 11, 2025 at 12:21pm UTC
All services have now been fully restored.
1 previous update
CDP database timeout
Resolved Nov 10, 2025 at 12:07pm UTC
All services have now been fully restored.
1 previous update
Customer Data Platform periodic downtime
Resolved Nov 11, 2025 at 6:15am UTC
All services have now been fully restored.
1 previous update
Experiences out of memory
Resolved Nov 4, 2025 at 3:10pm UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Nov 4, 2025 at 8:05am UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Nov 4, 2025 at 3:58am UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Nov 3, 2025 at 9:49pm UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Nov 3, 2025 at 9:29am UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Nov 3, 2025 at 7:25am UTC
All services have now been fully restored.
1 previous update
DSR Service Restarts
Resolved Nov 3, 2025 at 7:03am UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Nov 2, 2025 at 9:09pm UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Nov 2, 2025 at 2:59pm UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Nov 2, 2025 at 10:53am UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Nov 2, 2025 at 4:44am UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Nov 2, 2025 at 12:38am UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Nov 1, 2025 at 6:29pm UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Nov 1, 2025 at 6:10am UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Oct 31, 2025 at 11:59pm UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Oct 31, 2025 at 5:52pm UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Oct 31, 2025 at 5:29am UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Oct 30, 2025 at 11:19pm UTC
All services have now been fully restored.
1 previous update
CDP Checkpoints Duration
Resolved Oct 30, 2025 at 10:56am UTC
Intempt experienced an issue in the CDP Data Processor that led to a partial effect on the Journeys Processing time.
DSR Service Restarts
Resolved Oct 30, 2025 at 7:07am UTC
Intempt experienced an issue in the data subject requests service infrastructure that led to a partial effect on data deletion requests.
CDP Checkpoints Duration
Resolved Oct 30, 2025 at 6:56am UTC
Intempt experienced an issue in the CDP Data Processor that led to a partial effect on the Journeys Processing time.
System & Data Services Downtime
Resolved Oct 2, 2025 at 10:00am UTC
Dear team,
Now we have an incident and an unplanned downtime due to an AWS node restart, which caused bad Loki resource management and a CDP Data Processor issue.
Incident Details:
Date: 10.02.2025
Status: Resolved
Time: 0:50 AM–3:40 PM GMT+2
Duration: Approximately 170 minutes
Cause: Node went down because of Loki resources overuse and CDP was failing on NPE issue.
Impact on Services:
During the node failures, most of the services restarted. The NPE affected only CDP Data Processor.
...