Previous incidents

January 2026
Jan 16, 2026
1 incident

Messaging Services and Audience Services are down

Downtime

Resolved Jan 16 at 06:39am UTC

Messaging Services and Audience Services recovered.

1 previous update
Jan 14, 2026
1 incident

Messaging Services and Audience Services are down

Downtime

Resolved Jan 14 at 08:36pm UTC

Messaging Services and Audience Services recovered.

26 previous updates
Jan 12, 2026
1 incident

Messaging Services, Audience Services, and 1 other service are down

Downtime

Resolved Jan 13 at 09:46am UTC

Test recovered.

17 previous updates
Jan 11, 2026
1 incident

DSR Service Failures

Degraded

Resolved Jan 11 at 11:14pm UTC

All services have now been fully restored.

1 previous update
Jan 09, 2026
2 incidents

Customer Data Platform downtime

Downtime

Resolved Jan 09 at 10:31am UTC

All services have now been fully restored.

1 previous update

Customer Data Platform temporal downtime

Downtime

Resolved Jan 09 at 09:49am UTC

All services have now been fully restored.

1 previous update
December 2025
Dec 24, 2025
1 incident

Customer Data Platform update

Downtime

Resolved Dec 24 at 11:44am UTC

All services have now been fully restored.

1 previous update
Dec 15, 2025
1 incident

Post Mortem: Kafka resources overuse

Downtime

Resolved Dec 15 at 12:55pm UTC

All services have now been fully restored.

1 previous update
Dec 12, 2025
1 incident

Customer Data Platform downtime

Downtime

Resolved Dec 12 at 02:19pm UTC

All services have now been fully restored.

1 previous update
Dec 07, 2025
1 incident

Pricing page calculation issues

Degraded

Resolved Dec 09 at 04:46pm UTC

All services have now been fully restored.

1 previous update
Dec 04, 2025
1 incident

Data Services Backpressure

Downtime

Resolved Dec 04 at 06:43pm UTC

All services have now been fully restored.

1 previous update
Dec 03, 2025
1 incident

Data Services Downtime

Downtime

Resolved Dec 03 at 12:37pm UTC

All services have now been fully restored.

3 previous updates
Dec 02, 2025
1 incident

Data Services Downtime

Downtime

Resolved Dec 02 at 05:05pm UTC

All services have now been fully restored.

4 previous updates
November 2025
Nov 27, 2025
2 incidents

Metric service downtime

Downtime

Resolved Nov 27 at 12:58pm UTC

All services have now been fully restored.

1 previous update

DSR downtime

Degraded

Resolved Nov 27 at 07:26am UTC

All services have now been fully restored.

1 previous update
Nov 18, 2025
5 incidents

Gateway downtime

Downtime

Resolved Nov 18 at 12:28pm UTC

All services have now been fully restored.

1 previous update

Gateway downtime

Downtime

Resolved Nov 18 at 10:54am UTC

All services have now been fully restored.

1 previous update

Gateway downtime

Downtime

Resolved Nov 18 at 10:25am UTC

All services have now been fully restored.

2 previous updates

DSR Service Restarts

Downtime

Resolved Nov 18 at 08:12am UTC

All services have now been fully restored.

1 previous update

CDP Data Processor Restart

Downtime

Resolved Nov 18 at 07:05am UTC

All services have now been fully restored.

1 previous update
Nov 17, 2025
1 incident

Experience temporal downtime

Downtime

Resolved Nov 17 at 07:21pm UTC

All services have now been fully restored.

1 previous update
Nov 13, 2025
1 incident

Gateway downtime

Downtime

Resolved Nov 13 at 07:37am UTC

All services have now been fully restored.

1 previous update
Nov 11, 2025
2 incidents

Gateway downtime

Downtime

Resolved Nov 11 at 03:28pm UTC

All services have now been fully restored.

1 previous update

CDP database timeout

Downtime

Resolved Nov 11 at 12:21pm UTC

All services have now been fully restored.

1 previous update
Nov 10, 2025
1 incident

CDP database timeout

Downtime

Resolved Nov 10 at 12:07pm UTC

All services have now been fully restored.

1 previous update
Nov 07, 2025
1 incident

Customer Data Platform periodic downtime

Downtime

Resolved Nov 11 at 06:15am UTC

All services have now been fully restored.

1 previous update
Nov 04, 2025
3 incidents

Experiences out of memory

Downtime

Resolved Nov 04 at 03:10pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 04 at 08:05am UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 04 at 03:58am UTC

All services have now been fully restored.

1 previous update
Nov 03, 2025
4 incidents

CDP Checkpoints Duration

Downtime

Resolved Nov 03 at 09:49pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 03 at 09:29am UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 03 at 07:25am UTC

All services have now been fully restored.

1 previous update

DSR Service Restarts

Downtime

Resolved Nov 03 at 07:03am UTC

All services have now been fully restored.

1 previous update
Nov 02, 2025
5 incidents

CDP Checkpoints Duration

Downtime

Resolved Nov 02 at 09:09pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 02 at 02:59pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 02 at 10:53am UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 02 at 04:44am UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 02 at 12:38am UTC

All services have now been fully restored.

1 previous update
Nov 01, 2025
2 incidents

CDP Checkpoints Duration

Downtime

Resolved Nov 01 at 06:29pm UTC

All services have now been fully restored.

1 previous update

CDP Checkpoints Duration

Downtime

Resolved Nov 01 at 06:10am UTC

All services have now been fully restored.

1 previous update