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Dear team,

Now we have an incident and an unplanned downtime due to an AWS node restart, which caused bad Loki resource management and a CDP Data Processor issue.

Incident Details:

Date: 10.02.2025

Status: Resolved

Time: 0:50 AM–3:40 PM GMT+2

Duration: Approximately 170 minutes

Cause: Node went down because of Loki resources overuse and CDP was failing on NPE issue.

Impact on Services:
During the node failures, most of the services restarted. The NPE affected only CDP Data Processor.
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We wanted to let you know about an upcoming scheduled maintenance window on the Intempt platform. During this time, our Journeys and Data Collection services will be temporarily unavailable. This maintenance is essential to support ongoing performance and reliability. No data will be lost.

Maintenance Details:

Date: 09.29.2025
Time: 15:30-16:00 EEST
Expected Downtime: Approximately 15 minutes
Expected Degraded time: Approximately 5 minutes
Current Downtime and SLA Compliance:

As part of ou...